Compliance Policy

Compliance Policy

Effective Date: 01-May-2025

Applies to: PopularVouchers.com (owned and operated by Carbondyne Pte. Ltd.)

At PopularVouchers.com, we are committed to upholding the highest standards of legal, regulatory, and ethical compliance in all aspects of our operations. As a digital platform offering prepaid vouchers and gift cards, our compliance framework ensures customer protection, data privacy, lawful operations, and trust.

1. Legal Compliance

We operate in full compliance with the laws and regulations of Singapore, including (but not limited to):

  • The Consumer Protection (Fair Trading) Act 2003 (CPFTA)
  • The Personal Data Protection Act 2012 (PDPA)
  • The Electronic Transactions Act 2010 (ETA)
  • Anti-money laundering (AML) and counter-terrorist financing laws (where applicable)

2. Data Privacy and Protection

We handle customer data in strict accordance with the PDPA and our Privacy Policy. This includes:

  • Lawful collection and processing of personal data
  • Secure storage and encryption of sensitive information
  • Customer rights over their data (access, correction, deletion)

3. Anti-Fraud and AML Measures

While PopularVouchers.com is not a financial institution, we implement controls to prevent fraud and misuse of our platform:

  • Transaction monitoring for suspicious activities
  • Manual review of flagged orders
  • Verification checks on high-value or unusual purchases
  • Collaboration with law enforcement when required

4. Product and Platform Integrity

We are committed to delivering:

  • Authentic, unused, and valid digital codes
  • Accurate product descriptions
  • Timely and transparent issue resolution

We prohibit the listing or sale of counterfeit, expired, or unauthorized codes.

5. Ethical Standards

Carbondyne Pte. Ltd. and its employees are bound by ethical guidelines that promote:

  • Transparency in customer communication
  • Fair treatment of users
  • Zero tolerance for corruption, bribery, or abusive behavior

6. Reporting Concerns

If you suspect a breach of policy or illegal behavior involving our platform, please report it to:

📧 compliance@popularvouchers.com

Reports can be made anonymously and will be handled confidentially.

7. Updates and Review

This Compliance Policy is reviewed periodically to ensure it reflects changes in the law, business practices, and regulatory expectations.

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