Frequently Asked Questions

Everything we sell is delivered digitally - there's no physical shipping. Gift cards, game credits, and subscription codes are emailed to you as soon as payment is confirmed. Mobile top-ups and airtime recharges are sent directly to the phone number or account you entered at checkout.

Most orders are delivered within a few minutes of payment being confirmed. Occasionally a mobile network operator or payment provider takes a little longer to confirm on their end - if that happens, we automatically retry and email you as soon as it completes. If an order is still pending after 30 minutes, contact support and we'll look into it right away.

We accept PayPal (including debit/credit cards via PayPal), major cryptocurrencies (BTC, ETH, USDT, and more), and other regional payment options depending on your country. Accepted methods are shown at checkout.

Yes. Payments are processed through PayPal and other established payment providers - we never see or store your full card details. Every order is also screened by our fraud-prevention system to help keep the platform safe for genuine customers.

For larger orders or unusual account activity, we may ask for a quick identity check (a photo of a government-issued ID) before releasing the order. This is a standard anti-fraud/anti-money-laundering measure, not something specific to you - most orders never require it.

If a top-up or delivery fails after payment, our system flags it automatically and our team is notified. You do not need to do anything - we will either complete the order or process a refund. If you'd like an update sooner, contact support with your order number.

If your order could not be fulfilled, or you're otherwise eligible under our Refund Policy, contact support with your order number and we'll process it from there. See our Refund Policy page for full details.

No - you can check out as a guest with just your email address. Creating an account lets you view your order history and, for supported products, quickly reuse a recently used mobile number or account ID at checkout.

Email support@popularvouchers.com, use the contact form on our Contact page, or message us on WhatsApp - links to all of these are in the footer of every page.